• Area of Study
    Animal Care
  • Online / On-Campus
    * Optional
  • Qualification
    * Optional

Diploma of Leadership and Management

Provided by  Open Colleges

Course Overview

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For those aspiring to become a professional manager with great leadership skills, the Diploma of Leadership and Management is for you. It covers how to inspire employess as well as meet business expectations.

The course covers the area of emotional intelligence which will help you not only work and relate to employees but draw out the best in people. Emotional intelligence is also useful in resolving conflicts should they arise and in the areas of recruitment, induction and staff performance.

You will also learn how to:
  • Undertake project work
  • Manage budgets and financial plans
  • Oversee quality customer service
  • Facilitate continuous improvement within a business environment
  • Develop and manage operational plans
  • create and roll-out workplace learning.

Course Quick Look

Awarded By:
Open Colleges
Study Mode:
Maximum 18 months
Nationally Recognised:


Ensure a safe workplace

  • Establish and maintain an WHS system
  • Establish and maintain participative arrangements for
  • Establish and maintain procedures for identifying haza
  • Establish and maintain a quality WHS management system

Undertake project work

  • Define project
  • Develop project plan
  • Administer and monitor project
  • Finalise project
  • Review project

Manage budgets and financial plans

  • Plan financial management approaches
  • Implement financial management approaches
  • Make informed decisions
  • Review and evaluate financial management processes

Manage quality customer service

  • Implement plans to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Deliver products and services to customer specifications
  • Monitor, adjust and review customer service policy and procedures
  • Make decisions to overcome problems

Facilitate continuous improvement

  • Lead continuous improvement systems and processes
  • Develop strategies to ensure that team members are actively encouraged to participate in decision-making processes
  • Establish systems to ensure that the organisation's continuous improvement processes
  • Monitor and adjust performance strategies
  • Manage opportunities for further improvement

Support the recruitment, selection and induction of staff

  • Plan for recruitment
  • Plan for selection
  • Support selection process
  • Induct successful candidate

Lead and manage team effectiveness

  • Establish team performance plan
  • Develop and facilitate team cohesion
  • Facilitate teamwork
  • Liaise with stakeholders

Manage people performance

  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow-up

Develop and use emotional intelligence

  • Identify the impact of own emotions on others in the workplace
  • Recognise and appreciate the emotional strengths and weaknesses of others
  • Promote the development of emotional intelligence in others
  • Utilise emotional intelligence to maximise team outcomes

Manage operational plan

  • Develop operational plan
  • Plan and manage resource acquisition
  • Monitor and review operational performance

Lead and manage effective workplace relationships

  • Manage ideas and information
  • Establish systems to develop trust and confidence
  • Manage the development and maintenance of networks and relationships
  • Manage difficulties to achieve positive outcomes

Develop a workplace learning environment

  • Create learning opportunities
  • Facilitate and promote learning
  • Monitor and improve learning effectiveness

Payment Options