• Area of Study
    Animal Care
  • Online / On-Campus
    * Optional
  • Qualification
    * Optional

Certificate III in Individual Support (Ageing, Home and Community)

Provided by  Open Colleges

Course Overview

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Start your journey in the rewarding field of helping and caring for older people by gaining the knowledge and practical experience offered in this course. Potential outcomes include working as a care worker or assistant in nursing in a residential aged care facility, or as a community care worker.

A growing sector - which has been identified by the government as having a skills shortage - requires professional people to provide the personal, physical and emotional support required for Australia's rapidly ageing population.

Many people are drawn to aged care courses due to the opportunity of helping the elderly and giving back to the community.

Suitable for both direct entry and for those who already have some expereience but want to formalise their qualifications.

This course, offered by Open Colleges on behalf of ICM Training, includes a practical work placement component to give you experience in an operating aged care facility. The work placement is designed to give you the practical, hands-on experience that you need in order to become fully job-ready and step directly into a role.

Included in the course is a selection of learning materials, including access to a simulated aged care facility.

Course Quick Look

Awarded By:
Open Colleges
Certificate lll
Study Mode:
Maximum 18 months
Nationally Recognised:


Recognise healthy body systems

  • Work with information about the human body
  • Recognise and promote ways to support healthy functioning of the body

Facilitate the empowerment of older people

  • Develop relationships with older people
  • Provide services to older people
  • Support the rights of older people
  • Promote health and re-ablement of older people

Meet personal support needs

  • Determine personal support requirements
  • Maximise participation
  • Provide personal support
  • Complete reporting and documentation

Provide individualised support

  • Determine support needs
  • Provide support services
  • Monitor support activities
  • Complete reporting and documentation

Communicate and work in health or community services

  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Report problems to supervisor
  • Complete workplace correspondence and documentation
  • Contribute to continuous improvement

Work legally and ethically

  • Identify and respond to legal requirements
  • Identify and meet ethical responsibilities
  • Contribute to workplace improvements

Follow safe work practices for direct client care

  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Follow safe work practices for infection control
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices

Provide support to people living with dementia

  • Prepare to provide support to those affected by dementia
  • Use appropriate communication strategies
  • Provide activities for maintenance of dignity, skills and health
  • Implement strategies which minimise the impact of behaviours of concern
  • Complete documentation
  • Implement self care strategies

Assist clients with medication*

  • Prepare to assist with medication
  • Prepare the client for assistance with administration of medication
  • Support clients with administration of medication
  • Handle medication contingencies
  • Complete medication distribution and documentation

Facilitate responsible behaviour

  • Observe individuals
  • Manage conflict
  • Respond to behaviours of concern
  • Complete reporting requirements

Work with diverse people

  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Support independence and wellbeing

  • Recognise and support individual differences
  • Promote independence
  • Support physical wellbeing
  • Support social, emotional and psychological wellbeing

Support relationships with carers and families

  • Include carers and family members as part of the support team
  • Assess and respond to changes in the care relationship
  • Monitor and promote carer rights, health and well being

Provide home and community support services

  • Determine requirements of individual plan
  • Establish relationship in the home
  • Operate respectfully in the home
  • Complete reporting and documentation

Payment Options